OPERATIONS

Jeff Fuller – Sr. Operations Task Force Specialist
BIO
Jeff is an innovative and accomplished strategic leader offering 30+ years of experience in operational management, sales and marketing for full service hotels. He is a true hospitality operator possessing an established and consistent track record of high performance in revenue generation, metric results, associate and guest satisfaction.
Most recently Jeff has served in General Manager task force roles for major, full-service hotels flying the flags of Marriott, Hilton and Hyatt. Earlier in his career, he perfected his leadership and operational skills while serving as a GM at brands like Millennium, Sonesta, Embassy Suites, Adam’s Mark, Sheraton, Marriott as well as upscale, independent hotels.
Jeff responds quickly in a new environment and can quickly assess priorities and need areas. He thrives in an atmosphere of autonomy where the direction is to run the property as his own business and achieve all goals with little direction. Fitting into the culture quickly and leading by example has been mandatory in his task force roles. Jeff is known as a turnaround specialist with a proven track record for taking under-performing assets/operations and repositioning them within a short time period.

Mark Quintero – Operations/GM Task Force Specialist
BIO
Mark is a results-driven leader that has effectively increased revenue in varied real estate segments and
markets while keeping costs in line. He is a strong communicator that has consistently delivered
outstanding results in customer-satisfaction by keeping turnover low. Mark fosters a positive and
results-oriented culture with a high level of accountability and a strong commitment to developing
leaders.
Most recently, Mark has held several regional operations leadership positions for national, top-tiered senior living communities.
His career in the hospitality sector included Regional Director of Operations roles for Sonesta Hotels in the extended stay space and Island Hospitality. Mark gained valuable hands-on experience as a General Manager for both White Lodging Services and Marriott Hotels and Resorts.

Elliott Manning – Housekeeping/ Operations Task Force Specialist
BIO
Elliott has enjoyed 29 years of highly successful operations experience in hospitality management with expertise in Housekeeping and staff training. He has utilized effective problem solving skills in capturing cost reductions of more than 50% and operations efficiency improvement of up to 70% in multi-functional and multi-unit operations.
Throughout his career, Elliott has received commendations by superiors and colleagues for his highly professional work attitude. He has lead very diverse and effective teams in a variety of 4 Diamond properties throughout the U.S.A. and the Caribbean. Elliott is proficient in full-service and select-service properties across a multitude of brands.
Elliott has experience working in union and non-union settings. He has also worked in a number of task force assignments across the U.S.
Earlier in his career, Elliott received valuable operations experience as a Guest Services Manager, Director of Rooms and Assistant General Manager.

Tony Torbati – Operations/ GM Task Force Specialist
BIO
Tony is a customer-focused professional with 20+ years of experience delivering high-quality services and enhancing guest satisfaction levels within the hospitality industry.He obtained his Hotel & Restaurant Management degree from Cornell University and is a Certified Food & Beverage Executive as well as a Certified Hotel Administrator. Tony has won many awards throughout his career including Food & Beverage Director of the year at Richfield Hospitality and numerous nominations for General Manager of the Year for the Hilton brand.
Most recently, Tony served as the Area Operations Manager for Millennium Hotels North America overseeing all aspects of operations for 12 large full-service hotels where he was successful in streamlining expenses and optimizing revenues across the portfolio.
Prior to this, Tony was the Corporate Task Force Director of Operations for Millennium Hotels, GM of the 872-room Millennium in Cincinnati.
Earlier in his career, Tony held a variety of General Manager and F&B positions for Spire Hospitality, Windsor Capital Group, the Royal Park Hotel and Richfield Hospitality. He also had a successful career as the Vice President and Senior Consultant at Hospitality Consultants where he delivered business and financial consultation for hotels, with a focus towards identifying and developing strategic plans to mitigate operational, sales, marketing, P&L, analytical, development and guest-related deficiencies.

Drew Walls – Operations/ GM Task Force Specialist
BIO
Drew is a dedicated, results-oriented business professional with expertise in all facets of the hospitality industry including general management, operational efficiency, financial management, and quality guest relations. He is a strategic leader with proven track record of aligning organizational goals, meeting budgets, understanding accounting and P&L statements, controlling costs, and delivering financial results. Drew has a track record of exceeding goals, boosting sales, and increasing revenue.
Drew most recently served as the General Manager at the Aloft in Asheville, NC for Mckibbon Hospitality. prior to that he served as the Director of Operations at the 278-room Renaissance Asheville Hotel which has 23,000 square feet of meeting space.
Drew has over 20 years of experience in full-service Marriott branded hotels and is a certified Service Excellence Trainer.

Bill Gilchrist – Operations/ GM Task Force Specialist
BIO
Bill is a self driven, proactive decision maker and senior Executive with an effective background of sales & marketing, revenue management, operations, food & beverage and new business development experience. Bill possesses an entrepreneurial work ethic, is a creative thinker and problem solver with sharp business acumen and a history of generating new ideas to solve business challenges.
Bill has excellent project management skills in both opening and re-branding hotels and significantly impacting cash flow and revenue. A hospitality professional who creates a team atmosphere among his associates and is a mentor to the managers, directors and staff around him. Bill is a seasoned director with over 20-years experience in the hospitality industry and 15-years with the NYC local unions.
Most recently, Bill served as the GM at the Doubletree by Hilton Monroeville and Convention Center in Pittsburgh, PA which has a 100,000 sq. ft. convention center. Prior to that, he was GM at the Doubletree Financial District in NYC as well as several upscale hotels in Miami and Miami Beach.
